Dial-Through Phone Service

The Agency has implemented a “dial-through” phone service for employees approved for the Remote Workplace Program (RWP) or for staff who must use personal cell phones to conduct agency business. The service is intended to protect the privacy of staff working in these environments and to ensure that return calls are not made to personal lines outside of business hours. Using the service consists of calling a toll-free number that works similarly to a calling card. No personal charges will be incurred for this service other than cellular airtime, which may be reimbursed. Heartland AEA supervisors can provide access and instructions for using this service, and the instructions are also archived on the Intranet > Technology > Dial-Through Phone Service Instructions.