In order to plan for agency meetings next year, we need your feedback from the Office and Polishing Our Practice Meetings last Friday, April 17. Please use the link below to complete a short evaluation. Thank you for your input!
http://tp2.aea11.k12.ia.us/018/OfficeMtg_PolishingPractice.tp4
Monday, April 20, 2009
Regional Education Centers (RECs) Update
With the approval of the Heartland AEA Board of Directors, the Agency is actively planning for the development of five Regional Education Centers (RECs). RECs support the Agency’s transformation to provide services in the regions, close to those served by Heartland, as well as to increase the proportion of agency space dedicated to teaching and learning. Each regional center will reflect the unique needs and characteristics of the area served.
Phase I
The Phase I Regional Education Center (REC) Planning Committee, which represented multiple stakeholders, developed a recommendation for the design and programming of all regional education centers. This effort was lead by Sheila King and Sharon Kurns. The work of the group considered current and future needs, the impact of agency initiatives, feedback from district staff, technology, options for partnerships, flexible spaces and file storage.
On March 1, 2009, the REC committee completed its report that included the following recommendations approved by Executive Council:
General Locations
• Johnston
• Adel
• Newton
• Ames
• West side of the Agency
• Possible location in Indianola
Professional Development Space
• 2 classrooms with 25-person capacity for each
• Small area for private conversations and/or collaboration
• Embedded technology in meeting spaces
Office and Storage Space
• Private office for leadership (partnership director)
• Workspace for support staff
• Workspace for program assistants, early childhood consultants, professional learning and leadership consultants, specialty teams, agency-wide consultants
• Hotel space for staff who spend more than 50% of their time in a school buildings
• Storage room(s)
Professional Resources/Materials
• Visual displays and rotating collections (study team materials)
• Computer (public access)
• Virtual resources (journals, research reports, videos, etc.)
• Virtual store
• High volume production items (Ellison letters)
• Small lamination equipment for staff
Other Considerations
• Daily van delivery
• Sound booth
• Kitchen area
• Central storage of inactive special education files
• Options for partnerships (e.g., libraries, district co-location opportunities)
• Standard technology/equipment in offices and/or classrooms (e.g., LCD projectors, polycom unit, document camera, etc.)
Staffing of REC
• Responsible for supporting the functions of the center including support of technology and maintaining security of the facility
• Open from 7:30 a.m.-4:30 p.m. daily with availability of after school hours
• Usages should be monitored and adjusted as appropriate
Phase II
On March 30, 2009, Laura Gillon and Steve Prall were commissioned to jointly lead the REC committee into Phase II of the project that includes planning, design and implementation of the Johnston, Adel, and Newton RECs.
Timelines for completion of these sites:
• Newton - January 8, 2010
• Adel - January 8, 2010
• Johnston- June 30, 2010
Givens:
• Sub-committees, including stakeholder representation, will be established to accomplish this work.
• The planning and design should take into account current and future needs, impact of agency initiatives (e.g., Work at Home), budget and approved recommendations from Phase I planning.
Phase I
The Phase I Regional Education Center (REC) Planning Committee, which represented multiple stakeholders, developed a recommendation for the design and programming of all regional education centers. This effort was lead by Sheila King and Sharon Kurns. The work of the group considered current and future needs, the impact of agency initiatives, feedback from district staff, technology, options for partnerships, flexible spaces and file storage.
On March 1, 2009, the REC committee completed its report that included the following recommendations approved by Executive Council:
General Locations
• Johnston
• Adel
• Newton
• Ames
• West side of the Agency
• Possible location in Indianola
Professional Development Space
• 2 classrooms with 25-person capacity for each
• Small area for private conversations and/or collaboration
• Embedded technology in meeting spaces
Office and Storage Space
• Private office for leadership (partnership director)
• Workspace for support staff
• Workspace for program assistants, early childhood consultants, professional learning and leadership consultants, specialty teams, agency-wide consultants
• Hotel space for staff who spend more than 50% of their time in a school buildings
• Storage room(s)
Professional Resources/Materials
• Visual displays and rotating collections (study team materials)
• Computer (public access)
• Virtual resources (journals, research reports, videos, etc.)
• Virtual store
• High volume production items (Ellison letters)
• Small lamination equipment for staff
Other Considerations
• Daily van delivery
• Sound booth
• Kitchen area
• Central storage of inactive special education files
• Options for partnerships (e.g., libraries, district co-location opportunities)
• Standard technology/equipment in offices and/or classrooms (e.g., LCD projectors, polycom unit, document camera, etc.)
Staffing of REC
• Responsible for supporting the functions of the center including support of technology and maintaining security of the facility
• Open from 7:30 a.m.-4:30 p.m. daily with availability of after school hours
• Usages should be monitored and adjusted as appropriate
Phase II
On March 30, 2009, Laura Gillon and Steve Prall were commissioned to jointly lead the REC committee into Phase II of the project that includes planning, design and implementation of the Johnston, Adel, and Newton RECs.
Timelines for completion of these sites:
• Newton - January 8, 2010
• Adel - January 8, 2010
• Johnston- June 30, 2010
Givens:
• Sub-committees, including stakeholder representation, will be established to accomplish this work.
• The planning and design should take into account current and future needs, impact of agency initiatives (e.g., Work at Home), budget and approved recommendations from Phase I planning.
April Board of Directors Meeting Summary
The Heartland Board of Directors held its monthly meeting on April 14.
The Board recognized Evan Abbey, Lynn McCartney, Denise Krefting, Toy Waterman, Steve Linduska and Wade Anderson of the Agency’s instructional technology team who are led by Wendy Robinson. Toy was recognized for her work with Deb Chiodo, principal at Saydel’s Cornell Elementary, who praised Toy’s help in getting her school the hardware and software it needs to provide students with technology-infused curriculum. Denise was recognized for her work with Susan Hope, Waukee Middle School teacher, who praised Denise’s help in incorporating cell phones, blogs and wikis into her communications class. Lynn was recognized for her work with Heartland nurse consultant MaryAnn Strawhacker, who has relied on Lynn in her creation of a blog for Heartland-area school nurses.
Dr. Kilcrease then gave an overview to the Board of the criteria for using the monies for the American Recovery and Reinvestment Act (ARRA) also known as the federal stimulus plan. The Board talked about some of the ways it would like to see the monies used.
Arletta Dawson, Director of Technology, and Brenda Gustafson, Director of Communications, recommended a new board policy on the use of communication and information resources. It was explained that behind the policy will be regulations for the use of specific tools such as blogs and wikis. Steve Prall, Chief of Operations, presented a new crisis plan.
Brenda Gustafson and Dustin Gean, Operations Supervisor, along with representatives from the Xerox Corporation, presented a recommended solution for Heartland print and production services using Xerox as the manager for the services. The recommendation was voted on and passed.
The Board voted on and approved a supplemental resolution authorizing and providing for the Issuance and Authorizing and Directing the Final Terms and Conditions of sale and Delivery of Warrants Evidenced by Warrant Certificates for the Fiscal Year Ending June 30, 2010, and Amending the Master Resolution, ratification of the Teamster's local No. 238 contract and the Heartland Education Association 2009-10 contract, approval of the certified non-union salaries and benefits as well as a first amendment to a lease agreement with DMACC, Carroll Campus.
The Board recognized Evan Abbey, Lynn McCartney, Denise Krefting, Toy Waterman, Steve Linduska and Wade Anderson of the Agency’s instructional technology team who are led by Wendy Robinson. Toy was recognized for her work with Deb Chiodo, principal at Saydel’s Cornell Elementary, who praised Toy’s help in getting her school the hardware and software it needs to provide students with technology-infused curriculum. Denise was recognized for her work with Susan Hope, Waukee Middle School teacher, who praised Denise’s help in incorporating cell phones, blogs and wikis into her communications class. Lynn was recognized for her work with Heartland nurse consultant MaryAnn Strawhacker, who has relied on Lynn in her creation of a blog for Heartland-area school nurses.
Dr. Kilcrease then gave an overview to the Board of the criteria for using the monies for the American Recovery and Reinvestment Act (ARRA) also known as the federal stimulus plan. The Board talked about some of the ways it would like to see the monies used.
Arletta Dawson, Director of Technology, and Brenda Gustafson, Director of Communications, recommended a new board policy on the use of communication and information resources. It was explained that behind the policy will be regulations for the use of specific tools such as blogs and wikis. Steve Prall, Chief of Operations, presented a new crisis plan.
Brenda Gustafson and Dustin Gean, Operations Supervisor, along with representatives from the Xerox Corporation, presented a recommended solution for Heartland print and production services using Xerox as the manager for the services. The recommendation was voted on and passed.
The Board voted on and approved a supplemental resolution authorizing and providing for the Issuance and Authorizing and Directing the Final Terms and Conditions of sale and Delivery of Warrants Evidenced by Warrant Certificates for the Fiscal Year Ending June 30, 2010, and Amending the Master Resolution, ratification of the Teamster's local No. 238 contract and the Heartland Education Association 2009-10 contract, approval of the certified non-union salaries and benefits as well as a first amendment to a lease agreement with DMACC, Carroll Campus.
Johnston Operations Office Meeting is May 13
The office meeting for Johnston Operations staff members will be held on May 13 from 1:00-4:00 p.m. at St. Paul's Presbyterian Church, 6426 Merle Hay Road in Johnston. Those who should attend the meeting include the Business Office, Communications (Production), Human Resources, Internal Technology and Operations (Custodial/Maintenance/Van Delivery) workgroups.
Upcoming Iowa Core Curriculum Learning Opportunities
Just a reminder that there are two learning opportunities in June to increase your knowledge around the Iowa Core Curriculum.
There are special Teacher Quality monies set aside by the State of Iowa specifically to support learning around the Iowa Core Curriculum. These funds are available for staff members who choose to participate in these sessions off contract. Certified staff members are eligible for this Teacher Quality money even if they are already registered for a regular Teacher Quality class. It is expected that pay will be based on staff per diem, although high levels of interest may mean we have to adjust funding accordingly. You do not need to be eligible for Teacher Quality monies to register.
1-Day Overview of the Iowa Core Curriculum
• This one-day overview will provide background and information on the Iowa Core Curriculum. Staff will have an opportunity to connect this information to their work in the Agency and their partnerships with districts. This session is appropriate for any staff person who wants to have a basic understanding of the Iowa Core Curriculum.
• June 9
• Registration Number: IN019399991001
2-Day Overview of the Iowa Core Curriculum
• This two-day overview will provide information similar to the one-day session but will provide additional application opportunities and delve more deeply into the content. The purpose of the two-day overview is to provide support for staff who will directly support district implementation of the Iowa Core Curriculum.
• June 22-23
• Registration Number: IN019399991002
If you have any questions regarding which session is appropriate for you to attend, please contact Linda Hoobin or Kim Thuente.
There are special Teacher Quality monies set aside by the State of Iowa specifically to support learning around the Iowa Core Curriculum. These funds are available for staff members who choose to participate in these sessions off contract. Certified staff members are eligible for this Teacher Quality money even if they are already registered for a regular Teacher Quality class. It is expected that pay will be based on staff per diem, although high levels of interest may mean we have to adjust funding accordingly. You do not need to be eligible for Teacher Quality monies to register.
1-Day Overview of the Iowa Core Curriculum
• This one-day overview will provide background and information on the Iowa Core Curriculum. Staff will have an opportunity to connect this information to their work in the Agency and their partnerships with districts. This session is appropriate for any staff person who wants to have a basic understanding of the Iowa Core Curriculum.
• June 9
• Registration Number: IN019399991001
2-Day Overview of the Iowa Core Curriculum
• This two-day overview will provide information similar to the one-day session but will provide additional application opportunities and delve more deeply into the content. The purpose of the two-day overview is to provide support for staff who will directly support district implementation of the Iowa Core Curriculum.
• June 22-23
• Registration Number: IN019399991002
If you have any questions regarding which session is appropriate for you to attend, please contact Linda Hoobin or Kim Thuente.
Corporal Punishment Training Video Available
The Agency now has the corporal punishment training available on its Web site at http://www.aea11.k12.ia.us/spedresources/video/index.html. There are seven sections (none longer than 10 minutes) of the training. Viewing all three sections takes 53 minutes. It would best be used if a group of people view it together and have discussion between each section. At the end of each section, the viewers will need to scroll down to the bottom of their screen and hit "return to menu" or hit the back button on their browser to get to the main menu and select the next section.
Districts are to document the training. They may develop their own documentation or request certificates from us by emailing Anita Davids at adavids@aea11.k12.ia.us. (A district administrator would need to sign the certificate.)
Districts are to document the training. They may develop their own documentation or request certificates from us by emailing Anita Davids at adavids@aea11.k12.ia.us. (A district administrator would need to sign the certificate.)
Earn Your Elementary or Secondary Reading Endorsement from Drake University
Classes are available from Drake University in online and face-to-face formats. Those interested can complete the entire endorsement in as little as one summer or take classes at their own pace throughout the school year. This endorsement can be used towards Drake University’s Masters of Science in Education degree in Effective Teaching.
Encourage interested teachers to attend an information session to find out more:
- April 23, 2009, 4:30 p.m. at Valley High School, West Des Moines
- April 28, 2009, 4:30 p.m. at Heartland AEA
Encourage interested teachers to attend an information session to find out more:
- April 23, 2009, 4:30 p.m. at Valley High School, West Des Moines
- April 28, 2009, 4:30 p.m. at Heartland AEA
Technology Update
Dealing with SPAM or Junk Mail in Kerio
Definition: SPAM is the abuse of electronic messaging systems (this can include e-mail, instant messaging, spam in blogs, wikis, mobile phones and other digital mediums) to send unsolicited bulk messages indiscriminately. E-mail spam, also known as unsolicited bulk e-mail or unsolicited commercial e-mail, accounts for 85-95% of all e-mail traffic. An industry of e-mail address harvesting is dedicated to collecting e-mail addresses and selling compiled databases. Some of these address-harvesting approaches rely on users not reading the fine print of agreements, resulting in them agreeing to send messages indiscriminately to their contacts. This is a common approach in social networking spam. Others use Trojans and viruses that infect computers and then harvest address information from an address book and send it to a host elsewhere, where the addresses are used or sold for further spamming. Yet another way is just using your email address on Web sites that are unscrupulous. This article will address spam as it relates to e-mail messaging.
How Kerio Server handles SPAM: Kerio Mail Server uses several methods to combat spam. These methods assign a metric to a message that relates to the likelihood the message is spam. These metrics are averaged and the result is applied to a standard. If the result is within a range, it is considered spam. At Heartland, we use several of these methods to block spam. From the more than 2.6 million messages that the Kerio Mail Server has received, it has detected and either rejected or marked over one million messages as spam. Users have further marked an additional 160,000 messages as spam, while only 12,000 messages have been marked as not spam.
How the client can take advantage of Kerio’s Anti-SPAM features: Kerio Mail Server also allows the user to influence the metrics used to determine if a message is spam or not. If a message somehow passes the filters that are used to combat spam, the user can mark the message as spam, and then that message’s characteristics are added to the database used for spam recognition. Users should reassign message types (spam/not spam) in order to assure that the filter recognizes them in the future.
Spam configuration settings are accessed under “Settings.” To access your spam settings, login in to Kerio Mail through your Web browser, click on “Settings,” and select “Settings.” While in the settings window, click on the “Spam” tab. You should have “Move spam to the Junk E-mail folder” checked off. You will see a field below that is titled “Spam Whitelist.” This is where you enter e-mail addresses that you do not want to be marked as spam. To add to the database, click on “Add” and enter the e-mail address in the pop-up window and click “ok.” Messages you receive that are in this Whitelist should not be marked as spam. Another way to add a sender to the Whitelist is to select a message from a known safe sender and right click (control + click on Macs that do not have a right click) and select “Add sender to spam Whitelist.” This will add that sender to the Whitelist without having to go through your settings to do it manually. To further prevent known good messages from being marked as spam, you may also wish to check off “Also trust senders from my contact list.” After you are finished with the settings, click the “ok” button on the bottom right of the User Settings window.
What to do with SPAM: For messages that are already marked as spam in your “Junk E-mail” folder, you can do two things. You can delete it if it is spam or if it is not spam, you can mark the message as not spam. To do this, select the message(s), right click (control + click on Macs that do not have a right click) and select “Mark as not spam.” You may also choose to click on the “Not Spam” button in the Kerio Mail Tool Bar. This will mark the message as not spam, but it does not move the message from the “Junk E-mail” folder. You will have to move it to the “Inbox” or some other folder of your choosing. You may also wish to add this user to the Whitelist as presented earlier in this article.
If the message comes through as a good message and it is spam, you should mark the message as spam in order to add it to the spam database, which will increase the effectiveness of the anti-spam features in Kerio. To do this, select the message(s) that needs to be marked as spam, and right click (control + click on Macs that do not have a right click) and select “Mark as spam.” You will be presented with a window that says, “This message will be marked as spam and deleted.” If you click “ok,” the message(s) will be PERMANENTLY deleted. You can also access this function by selecting the message(s) you wish to be marked as spam, and then clicking in the “Spam” button in the Kerio Mail Tool Bar.
Conclusion: Spam is a fact of life in digital communication. Kerio Mail Server uses sophisticated methods to combat spam e-mails and users of the Kerio Mail system can help with this process by managing their spam correctly. Even with the best processes, some spam may get through, and some messages will be marked as spam. If we follow the methods listed here, we can keep the amount of spam we receive as minimal as possible. If you are having issues with spam or how to manage it, feel free to contact Jim Lagnese at jlagnese@aea11.k12.ia.us, and he will try to answer your questions and help you improve your user experience with Kerio Mail.
Important: BoardMaker Update Available
Mayer Johnson released an update to BoardMaker to fix an issue launching the software after a recent QuickTime update. Anyone with BoardMaker installed needs to download the appropriate updater to patch the software. There are two updaters available. One is for BoardMaker 5 and the other is for BoardMaker 6. The links to the software can be found below. Look at your BoardMaker CD to determine whether you have version 5 or 6.
BoardMaker 5.1.1a Updater
BoardMaker 6.1.4 Updater
After you download and save the updater to your desktop, you may need to uncompress the file to access the installer. Locate either the file labeled Boardmaker Software Family v511a Updater for OS X.zip or Boardmaker Software Family v6.1.4 Updater.zip and double-click on the file to uncompress it. After the file has been uncompressed, you will get a new file on the desktop labeled either BSF v5.1.1a Updater or BSF v6.1.4.159 Updater. Double-click on that file to start the installer. If a dialogue box appears asking if you are sure you want to open the file, click the Open button to continue. Then click the Update button to update your software. Once the update has completed, your software will be up-to-date. It’s now safe to run software update on your computer.
To run software update on your computer, go to the Apple menu in the upper left hand corner and choose Software Update from the menu. It will scan your computer and check to see if any updates are needed. If any updates are listed, make sure there is a check mark in the box to the left of the update and click the Update button to start the download and install process.
Keep in mind some updates can be quite large and can take quite a while to download and install. So, be sure you have plenty of time to allow the updates to complete. Never shutdown, or put a computer to sleep that is in the process of updating software. After updates have been installed it can take longer than normal for the computer to start up and in some cases the computer will restart a second time. So please be patient as this is all normal behavior. It is always recommended to do the software update with the computer plugged into a power supply so the battery doesn’t go dead in the middle of the update.
If you have any questions, concerns or problems performing the update to BoardMaker, contact the Technology Department for assistance.
Definition: SPAM is the abuse of electronic messaging systems (this can include e-mail, instant messaging, spam in blogs, wikis, mobile phones and other digital mediums) to send unsolicited bulk messages indiscriminately. E-mail spam, also known as unsolicited bulk e-mail or unsolicited commercial e-mail, accounts for 85-95% of all e-mail traffic. An industry of e-mail address harvesting is dedicated to collecting e-mail addresses and selling compiled databases. Some of these address-harvesting approaches rely on users not reading the fine print of agreements, resulting in them agreeing to send messages indiscriminately to their contacts. This is a common approach in social networking spam. Others use Trojans and viruses that infect computers and then harvest address information from an address book and send it to a host elsewhere, where the addresses are used or sold for further spamming. Yet another way is just using your email address on Web sites that are unscrupulous. This article will address spam as it relates to e-mail messaging.
How Kerio Server handles SPAM: Kerio Mail Server uses several methods to combat spam. These methods assign a metric to a message that relates to the likelihood the message is spam. These metrics are averaged and the result is applied to a standard. If the result is within a range, it is considered spam. At Heartland, we use several of these methods to block spam. From the more than 2.6 million messages that the Kerio Mail Server has received, it has detected and either rejected or marked over one million messages as spam. Users have further marked an additional 160,000 messages as spam, while only 12,000 messages have been marked as not spam.
How the client can take advantage of Kerio’s Anti-SPAM features: Kerio Mail Server also allows the user to influence the metrics used to determine if a message is spam or not. If a message somehow passes the filters that are used to combat spam, the user can mark the message as spam, and then that message’s characteristics are added to the database used for spam recognition. Users should reassign message types (spam/not spam) in order to assure that the filter recognizes them in the future.
Spam configuration settings are accessed under “Settings.” To access your spam settings, login in to Kerio Mail through your Web browser, click on “Settings,” and select “Settings.” While in the settings window, click on the “Spam” tab. You should have “Move spam to the Junk E-mail folder” checked off. You will see a field below that is titled “Spam Whitelist.” This is where you enter e-mail addresses that you do not want to be marked as spam. To add to the database, click on “Add” and enter the e-mail address in the pop-up window and click “ok.” Messages you receive that are in this Whitelist should not be marked as spam. Another way to add a sender to the Whitelist is to select a message from a known safe sender and right click (control + click on Macs that do not have a right click) and select “Add sender to spam Whitelist.” This will add that sender to the Whitelist without having to go through your settings to do it manually. To further prevent known good messages from being marked as spam, you may also wish to check off “Also trust senders from my contact list.” After you are finished with the settings, click the “ok” button on the bottom right of the User Settings window.
What to do with SPAM: For messages that are already marked as spam in your “Junk E-mail” folder, you can do two things. You can delete it if it is spam or if it is not spam, you can mark the message as not spam. To do this, select the message(s), right click (control + click on Macs that do not have a right click) and select “Mark as not spam.” You may also choose to click on the “Not Spam” button in the Kerio Mail Tool Bar. This will mark the message as not spam, but it does not move the message from the “Junk E-mail” folder. You will have to move it to the “Inbox” or some other folder of your choosing. You may also wish to add this user to the Whitelist as presented earlier in this article.
If the message comes through as a good message and it is spam, you should mark the message as spam in order to add it to the spam database, which will increase the effectiveness of the anti-spam features in Kerio. To do this, select the message(s) that needs to be marked as spam, and right click (control + click on Macs that do not have a right click) and select “Mark as spam.” You will be presented with a window that says, “This message will be marked as spam and deleted.” If you click “ok,” the message(s) will be PERMANENTLY deleted. You can also access this function by selecting the message(s) you wish to be marked as spam, and then clicking in the “Spam” button in the Kerio Mail Tool Bar.
Conclusion: Spam is a fact of life in digital communication. Kerio Mail Server uses sophisticated methods to combat spam e-mails and users of the Kerio Mail system can help with this process by managing their spam correctly. Even with the best processes, some spam may get through, and some messages will be marked as spam. If we follow the methods listed here, we can keep the amount of spam we receive as minimal as possible. If you are having issues with spam or how to manage it, feel free to contact Jim Lagnese at jlagnese@aea11.k12.ia.us, and he will try to answer your questions and help you improve your user experience with Kerio Mail.
Important: BoardMaker Update Available
Mayer Johnson released an update to BoardMaker to fix an issue launching the software after a recent QuickTime update. Anyone with BoardMaker installed needs to download the appropriate updater to patch the software. There are two updaters available. One is for BoardMaker 5 and the other is for BoardMaker 6. The links to the software can be found below. Look at your BoardMaker CD to determine whether you have version 5 or 6.
BoardMaker 5.1.1a Updater
BoardMaker 6.1.4 Updater
After you download and save the updater to your desktop, you may need to uncompress the file to access the installer. Locate either the file labeled Boardmaker Software Family v511a Updater for OS X.zip or Boardmaker Software Family v6.1.4 Updater.zip and double-click on the file to uncompress it. After the file has been uncompressed, you will get a new file on the desktop labeled either BSF v5.1.1a Updater or BSF v6.1.4.159 Updater. Double-click on that file to start the installer. If a dialogue box appears asking if you are sure you want to open the file, click the Open button to continue. Then click the Update button to update your software. Once the update has completed, your software will be up-to-date. It’s now safe to run software update on your computer.
To run software update on your computer, go to the Apple menu in the upper left hand corner and choose Software Update from the menu. It will scan your computer and check to see if any updates are needed. If any updates are listed, make sure there is a check mark in the box to the left of the update and click the Update button to start the download and install process.
Keep in mind some updates can be quite large and can take quite a while to download and install. So, be sure you have plenty of time to allow the updates to complete. Never shutdown, or put a computer to sleep that is in the process of updating software. After updates have been installed it can take longer than normal for the computer to start up and in some cases the computer will restart a second time. So please be patient as this is all normal behavior. It is always recommended to do the software update with the computer plugged into a power supply so the battery doesn’t go dead in the middle of the update.
If you have any questions, concerns or problems performing the update to BoardMaker, contact the Technology Department for assistance.
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