Important Information Regarding EAP Counseling Referrals

In times like these, we know that taking care of people’s mental health is more important than ever. As your well-being provider, LifeWorks Employee Assistance Program continuously strives to offer an optimal user experience by analyzing customer feedback and preferences. They know that users wish to have more control and choice when seeking counseling from a LifeWorks provider. That’s why they are excited to share that they will be returning to a traditional model of case referrals in April 2021.   

This means that when an employee requests EAP counseling service, they will be offered a list of up to 3 provider names to reach out in order to initiate service. Here are the highlights of the traditional model: 

1. We will send the names of 3 LifeWorks providers to the participant.
 
2. The participant initiates the call to the provider of their choice to schedule an appointment.
 
3. The participant provides authorization ("Token Number") to the provider.
 

Benefits of the traditional model: 

1. Participants speak with a local, qualified professional in a confidential setting.
 
2. No more waiting for a phone call to book an appointment.
 
3. More choice in caring support from providers.
 
4. Allows participants to continue connecting virtually with a provider during the global pandemic.
 

If you have any questions, contact Juliette Houseman, Benefits Specialist.