What is LifeWorks?
As of Oct. 1, 2016, all employees and their immediate family members will have access to LifeWorks. LifeWorks is a free web-based resource and confidential telephone support service providing you with access to caring professional consultants and counselors.
LifeWorks is designed to work for everyone and can help with almost anything. Whether you have questions about handling stress, maintaining relationships, challenges at work, parenting and childcare, managing money, caring for an older relative or health issues like losing weight or giving up smoking, you can turn to LifeWorks for answers.
How and when can I access LifeWorks?
LifeWorks is committed to being there when you have a question. You’ll find great advice, tools and tips on the LifeWorks platform, available on mobile, desktop and tablet. There are toolkits to support you, as well as articles, advice, podcasts and videos, allowing you to browse content or look for specific topics. To download the free mobile app and have LifeWorks ready in your pocket when you need it, just search for “LifeWorks” in your App store. There is also a free and confidential telephone number you can call to speak to a professional consultant. The team is made up of qualified experts who you can talk to when you need support and expertise.
Frequently Asked Questions
How do I access LifeWorks?
It’s easy, LifeWorks is available at no cost and offers comprehensive support.
Website: heartlandaea.lifeworks.com
Username: heartlandaea
Password: lifeworks
Phone numbers: English: 1-(888)-456-1324, Spanish: 1-(888)-732-9020
App: To install the LifeWorks app on Apple or Android, search “LifeWorks” in your app store.
Do I have to pay to use the program?
No. Heartland AEA has contracted with LifeWorks to provide this service at no cost to you.
Who is eligible to use the LifeWorks program?
LifeWorks is available to all employees and their immediate family members from within the same household. In order to assist an individual under the age of 18, LifeWorks would require written consent from a parent or legal guardian. Where counseling is inappropriate, the LifeWorks consultant will help the family to understand the alternative options available to them.
Is the LifeWorks program confidential?
Yes. No one at your workplace can find out about your conversations with LifeWorks or your visit to LifeWorks.com.
There may be very rare occasions when a LifeWorks consultant will need to disclose personal information. These include situations where there is a threat to human life or physical safety or where we are legally required to do so. In these circumstances, you will be made aware of our obligation to break confidentiality.
What information about LifeWorks is given to my employer?
A quarterly/annual report is sent to your employer informing them of the number and type of requests received in the relevant period. No information that could identify an individual is provided. Confidentiality is the foundation of the LifeWorks EAP.
Is there a limit to the number of times I can use LifeWorks?
No. You can call LifeWorks and visit us online as often as you need to. In fact, we encourage you to visit the website or use the mobile app regularly as the content is always changing.
What information do I have to give the LifeWorks consultant when I call?
The consultant will ask you which company you work for and your location. You can remain anonymous if you wish. If you would like to access services such as short-term counseling, advice from a legal consultant or have information sent to your home, your name and contact details will be required. Any personal details we collect will be stored and kept confidential.
Who are the LifeWorks consultants and counselors?
The LifeWorks team includes professionals with qualifications and experience in a wide variety of fields. In addition to clinical training and expertise, many also have previous practical experience from working within childcare, education, nutrition, elder care, mental and physical health and counseling.
Throughout the month, we’ll share more information about LifeWorks and the multitude of services it can offer your and your family. So stay tuned! If you have any questions right now, contact Juliette Houseman, Benefits Specialist.
No comments:
Post a Comment