Clarification on How to Access LifeWorks EAP App

Some of you have had questions about how to access the LifeWorks app once you’ve downloaded it. LifeWorks says: “when you download the app, you will have the option to sign up or log in. Since you (Heartland AEA) are using a shared login to access the platform, you should click on “log in.” Users will be prompted to enter the shared username and password. You do not need to enter an invitation code – this is specific for when you’re registering with a personal account (your email address).”