How to Set Up an Online Account With Kabel Business Services
Do you have money in a medical or dependent care flex spending account or an HRA (health reimbursement arrangement)?
If you have previously set up an account online with Kabel Business, you may have noticed that the company’s website has changed. You now will need to set up a separate login and password for each of the three possible plans that you are participating in.
Follow the instructions below, and if you run into difficulty, please contact Kabel Business directly at (515) 224-9400.
Participants may log on to www.kabelbiz.com.
Select “employee” link. This will take you to the log in website or you will have the option of clicking on Password Re-set and User Name Retrieval.
Enter the following information as it appears on your employer’s records so Kabel can identify you.
• First name
• Last name
• Date of birth mm/yy
• Home ZIP code (first 5 digits)
• Social Security number (last 4 digits)
An image will appear on the page. You must enter the characters from the image above.
Follow the instructions given.
Having an online account with Kabel will enable you to log in any time and check your balance, see if they received a claim that you faxed in and help you to monitor how you’re doing at using your balance before the end of the plan year. However, please be aware that the dates Kabel uses on the website are not necessarily correct. For example, if you plan to remain a full-time employee with Heartland, you do not need to use your HRA dollars before the end of the plan year. Those unused dollars will simply roll over to the new plan year.
If you have questions on the beginning and ending dates of your plans, contact Kathy Martin, Benefits Specialist, at kmartin@aea11.k12.ia.us or ext. 14385.
Do You Need a Debit Card for Medical Flex Spending?
Let’s talk about why you may (or may not) need a debit card for your medical flex spending plan.
Possible Benefits
• Swipe your card just like a credit card. It automatically deducts the correct amount from your medical flex spending balance.
• Can be used at doctors, dentists, some pharmacies, optometrists and merchants using an Inventory Information Approval System that automatically substantiates purchases.
• Some purchases (such as drug co-pays) do not need to be substantiated and you never need to turn in receipts for them (although you must keep receipts for tax purposes).
• You can send a debit card with your son or daughter to college so he/she is able to fill a prescription or go to the doctor or dentist without calling home for money. (You can turn in receipts later, if needed.)
Possible Negatives
• Some claims need to be substantiated. That means you will later have to turn in receipts to offer proof that your claim was legitimate. Some of those will be:
1. Optometric and other eye care expenses
2. Dental expenses
3. Hospital bills, outpatient services and office visits
• A debit card may NOT be used on your dependent care plan or on your HRA.
How to know if substantiation of a claim is needed:
• Check your account at www.myflexonline.com for flex debit card purchases. You will be informed if a receipt is required.
• If you have not checked your flex account, an email or letter will be sent to you. Save your receipts!
When sending in your flex debit card receipts, you must first go to www.myflexonline.com and log into your account. Once you are logged into your account, follow the steps listed below:
• Click on “View Account”
• Click on “Pending Payments”
• Click on the red oval that says “Review Now”
• Select all
• Click on Print Form to Fax or Mail
• Sign and date the debit card adjudication form and fax to Kabel Business Services at (515) 224-9256 along with copies of the receipts (always keep originals for your records). You may also mail in receipts.
Contact Kabel Business Services at (515) 224-9400 for questions about debit cards and what would work best for you.
How to Order a Debit Card on Your Medical Flex Spending Plan
Did you enroll in the medical flex spending plan effective June 1, 2013? If so, you may want to consider ordering a debit card for easier use on your plan. Check the separate article in this Connection to see whether a debit card would be good for you.
To order a debit card, go to Kabel’s website at www.kabelbiz.com and on the top bar click on Flex Plan>Employee>Myflexonline. If you are a new user (within the last month), click on “New User” and register for the first time.
Once you log in you will be asked if you want to order a debit card.
• Our debit cards are employee paid, so click on “Yes” I want to order a 3-year Flex Plan Debit Card.
• Click on “Flex Debit Card tab.”
• Step 1 Click on “Accept” (I accept the Flex Plan card agreement).
• Please read and check off that you understand each of the important tips and click on “continue.”
• Step 2 If you want an additional card you can provide the name and click continue or select no additional card.
• Step 3 Check to make sure your address is correct and click “continue.” If address is incorrect, click on the “Contact Us” and we will update your address.
• Once you click continue, your 3-year flex debit card has been ordered.
Did you have trouble ordering your flex debit card? If so, please call Kabel Business directly at (515) 224-9400.
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