Clarification About What Happens When You Call LifeWorks EAP

When you or your family members call LifeWorks, you will initially speak to one of LifeWorks’ Client Care Representatives (CCRs). CCRs will first speak to the caller and assess their situation for risk and urgency. They ask a series of questions and also confirm that the caller is not at risk of harm to themselves or others. 

If the caller is presenting a risk, they would be immediately routed to one of LifeWorks’ Client Care Counselors for an immediate support consultation. 

Review the document below to learn more about what happens when you contact LifeWorks EAP. 

How to Use the Employee Assistance Program