Kabel Business Services to Roll Out New Online System & Flex Debit Cards on Oct. 1

Kabel Business Services, administrator of the Agency’s employee medical flex, dependent care flex and HRA programs, will be rolling out a new online system on Oct. 1. (Reminder of the current blackout period: Sept. 26-Oct. 3. No claims will be paid during this time but participants can still submit claims.) 

This means that after Oct. 1, all staff who participate in the medical flex, dependent care flex and HRA programs need to create a new Kabel online account. You will now be able to do all your flex and HRA business through one online account.

Participants need to login to the new Kabel portal on or after Oct. 1 and create an account. Instructions for accessing the new portal are below.

• Go to https://kabelparticipant.lh1ondemand.com
• Under "Existing User" enter username & password using the format below:
• Your username will be:  First name initial, last name, last 4 digits of social security number (example:  Name:  John Doe, Social Security Number 123-45-6789.  Username = JDoe6789)
• Your first time password is:  changeit
• Click Login
• Participants can also download our flex app to view account information and upload claims by searching "KBSFlex" in either the App Store or Google Play.
  

An online training guide is available here. This site contains quick start guides and video tutorials that will make the transition easier.

In addition, new medical flex plan debit cards will be issued. The new debit cards are red (see below), and participants will receive them in a plain white envelope around Oct. 1. Two new debit cards in the "participant's" name will be sent and will be effective Oct. 3. Current debit cards will not be effective after Sept. 26.
 

Below is a brief FAQ that answers questions on the debit card roll out and how the change will impact employees.

Debit Card FAQs
Q:  Can an employee still file claims by fax?
A:  Employees can still submit by fax but processing times will be longer as we continue to move to online submission. Eventually, faxing claims will be eliminated completely.

Q:  How do the debit cards work?
A:  The debit cards work like a normal debit/credit card at any checkout lane. They will only allow purchases of approved flex items (co-pays, prescriptions, etc.), but we do encourage all participants to keep their receipts in case a claim does need to adjudicated.

Q:  Is a PIN number required to use the card?
A:  They will set up the PIN during the card activation. It can also be used like a credit card if a PIN is forgotten.

Q:  When the machine asks "Debit" or "Credit," how do we respond?
A:  Either, both will work. Preferred is PIN but it can be used as a credit if the PIN is unknown.

Q:  We have never used the debit card but the information says two debit cards will be mailed to each participant. So it's up to the employee to decide whether they want to use it or not then, right?
A:  Correct, they can activate them or throw them away. We recommend using them, as they expedite claims processing and make using flex funds easier. The second debit card can be given to a spouse or child to use.

Q:  What happens when the person goes to the pharmacy and gets a prescription and non-covered personal items. What do they do at the checkout process?
A:  They will swipe the flex card first and this will pay for the prescription. The register will remove the cost of the prescription and present the remaining balance for the other items. The individual can then pay the remaining balance however they want.

Q:  Will we still need to do enrollment forms for the beginning of each new year?
A:  Yes

If you have any questions about these changes, contact Juliette Houseman, Benefits Specialist, at ext. 14315.