The Agency will be increasing its efforts to make sure our software is up-to-date on staff computers. We encourage everyone to update their software on a regular basis, but for those who don’t, we will be using the Casper system to do the updates for you.
Between the 3rd and 4th Fridays of each month, Casper will install any needed OS updates for your computer. You will see a notification similar to the one below. You can choose to install the updates immediately (Start now) or delay them for one of the specified times in the drop down menu.
Depending upon the number of updates, it could take a while for them to download before the installation process will begin. You can continue to use your computer while the updates are installing. When the installation completes, you will see a message similar to this.
If there are updates that require a restart, you will see a window similar to the one below. Please save anything you are working on and quit all applications before clicking the OK button. Once you click the OK button, the 1-minute countdown timer will begin. After 1 minute the computer will automatically restart on its own.
If you attempt to shut down your computer during the installation, a window similar to the one below will appear. Do not force your computer to shut down or put the computer to sleep. Doing so can have negative consequences. If a computer is shut down in the middle of an upgrade, it might not start up again, and you’ll have to bring it to the Internal Technology department for repair.
We encourage you to follow best practice by updating your software regularly. This will help make our network and our data more secure and will help your computer function more efficiently. However, if you fall behind in your updates, and your computer starts updating items automatically, you need to let all of those updates finish before shutting down or restarting. These “best practice” updates will be required monthly.
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