After kicking off the Wellness program with presentations at regional meetings a few weeks ago, there have been some common questions that have come up. Below you will find answers to the most frequently asked questions. You can also find a full list of frequently asked questions under “View Heartland Wellness FAQs” on the Wellness tab on your Employee Dashboard. Don’t forget to schedule your physical and fill out your well-being assessment on Wellmark’s website before February 15!
Q. I already had my physical but didn’t get any blood work done. Will my routine blood work be covered now if I go back after my physical?
A. Yes, you can now get your routine blood work done before or after your physical and it will still be covered at 100% (as long as it is coded as “routine/preventive”). This is a change from past years.
Q. If I work part-time and do not have Heartland’s insurance coverage, do I get to participate?
A. Unfortunately there is no other way to replicate the well-being assessment other than through Wellmark’s website, so if you do not have Heartland insurance, you can’t fill out the well-being assessment. However, even though you won’t be able to fill out the assessment, part-time employees will have access to all of Heartland’s Wellness activities and programs (as they become available).
Q. What kind of programs/incentives are you putting together for the Wellness program?
A. In February the Wellness Committee will be looking at an aggregate well-being report for Heartland employees. At that time, the committee will help to determine what programs will be most beneficial to target areas of concern for employees. At this time, if you have any ideas for potential programs, please route the information to your Wellness Coordinator for the discussion in February.
Q. What if I am covered under two different Wellmark health policies (one through a spouse)? Which policy number do I use when I am registering for the website?
A. When you register for the Wellmark website, please use the policy number you have through Heartland. This is the only way for Wellmark to know that you are a Heartland employee.
Q. How will you know I filled out the well-being assessment?
A. After February 15, Wellmark will provide us with a list of people who filled out the assessment. They will provide us with names only, so we can determine which region had the highest percentage of people participate.
Q. Will Wellmark look at my information? And can they use my health information to change our rates?
A. No. Wellmark is governed by HIPAA regulations and will never share the information with your employer or your physician. They will never use the information to increase rates or deny coverage. See the link under the Wellness tab on the Employee Dashboard titled “Is Your Personal Health information Protected?” for more information.
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