Many staff members have been experiencing problems with iChat intermittently disconnecting when it is being accessed from outside the Heartland network. Another related issue that has been frustrating staff is slow computer startups. Tech Support staff have determined that these problems originate with our directory services, which run on the AEAServer. In order to remedy these problems, a new directory master server is being implemented with the latest operating system, and the agency file server is also being upgraded to the new operating system. These changes should give us better functionality and stability.
Even if you aren’t currently using iChat or the Heartland file server, ALL staff will need to complete a series of tasks in a timely manner. Ignoring these tasks can potentially have adverse effects on your computer.
On January 7 an e-mail was sent to all staff outlining the timelines and procedures that will be required to resolve the directory services problems. The instructions for completing the first step were sent in an all staff e-mail this morning. Each staff member must follow the instructions for running a script to delete the Directory Access setup on their computer by January 15.
Over the January 16-17 weekend, Tech Support staff will upgrade the agency file server and the new directory master server and will get the new iChat server running as well. Another e-mail communication will be sent on January 18, with instructions for staff to log in to the file server to change their password. This must be completed by January 22.
Instructions for completing the final step in the process will be sent on January 25. This will provide directions for adding Directory Services and setting up iChat accounts.
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