Action Needed: Update the Anti-Virus Software on Your Agency Computer by Sept. 10

In an ongoing effort to keep our agency software up-to-date, an updated version of Symantec Anti-Virus software will be available this week to install on agency computers.



Beginning Aug. 20, 2019, the update for Symantec Anti-Virus will be available via the Self Service app on all agency computers needing the update. Staff may install this update at their convenience during a three-week window. If the update has not been performed by staff at the end of the three weeks (ending Sept. 10, 2019), the update will be applied to your computer automatically (beginning Sept. 11, 2019). It is important you perform this update to ensure the update is not automatically applied at an inopportune time.



To install this update, follow the instructions below: 

• Locate and open the Self Service app. You will find it in the Applications folder, or you may have a shortcut on your Dock. 
• Click the "Utilities" category on the left-hand side of Self Service and locate the Symantec Endpoint Protection 14.2.4811.1100 policy. 
• Click the "Install" button and read the brief description. Then click the "Install" button to start the installation process. 
• A message will appear when Symantec Endpoint Protection 14.2.4811.1100 has been installed, reminding you your computer will need to be restarted. Your computer will restart 1 minute after you click the OK button.