Action Needed: Update Your Computer’s Operating System by May 10

The Agency is preparing to upgrade all of its Mac computers to Apple’s current operating system, macOS 10.14. Having all staff using the same operating system will enhance our security and simplify the process of providing support. 

Later this week, you will receive an email with detailed instructions about how you will perform this upgrade. This will be a fairly simple process, but it will take some time. For example, if a new computer is being upgraded in our Johnston offices, the process could take as little as 30 minutes. If an older model is being updated using home Wi-Fi, it might take 2-3 hours. So, you’ll want to plan your time according to what computer you have and what network you’ll be using. 

Included in the email you’ll receive later this week is a short video we encourage you to watch prior to doing the upgrade so you know what to expect. You will also want to do a Time Machine backup on your external hard drive just prior to performing the upgrade. You will need 15 GB of free space in order to perform the upgrade. 

For those of you who upgraded your operating system as part of the pilot group, thank you for your willingness to help us test the process. If you were part of the pilot, there’s no need for you to do any additional upgrades at this time. 

The Internal Technology Department asks that you complete the upgrade to OS 10.14 by May 10, before the rush of the end of the school year. If you have any questions, contact the Internal Technology Team.