How to Use the Agency’s Dial Through Service

At times, agency employees may need/choose to use their personal phones (cell phones or land lines) to contact a school or parent. If they do not want to reveal their personal number, they can use the Agency’s Dial Through Service. The steps to use the service are listed below. 

1. Dial the access number (515) 473-7444 or toll-free (866) 528-4025. You will hear a dial tone. 
2. Enter the code 2584262 followed by the pound (#) sign. You will then hear another dial tone. The system now functions just like you are in the office. 
3. For an “outside” line, you will need to dial 8 and then the number. 
4. If the call is long distance, you will then need to enter your long distance code when you hear the ICN tone just as you would in the office. 

These instructions are also archived on the Intranet under Technology. If you have any questions, contact the Internal Technology Department.