Reminders Regarding Tech Support for Staff Who Work in Schools

Heartland AEA staff members are reminded to please contact the Agency’s Internal Technology Department if they run into technical problems while working in our partner schools. We value our partnerships with our districts and schools, and we want to provide services while we are working with them. While it may be tempting to ask for tech support directly from the school’s technology staff, it is important to remember that they already have plenty of challenges in supporting their own technology. 

So, if you encounter problems connecting to the network in a school building, problems with printing, etc., please contact Greg Wilcox, Technology Support Specialist, at gwilcox@aea11.k12.ia.us or ext. 14618, Judy Cleveland, Technology Specialist, at jcleveland@aea11.k12.ia.us or ext. 14538 or Mike Permann, Technology Support Facilitator, at mpermann@aea11.k12.ia.us or ext. 14767 for assistance. Greg, Judy and Mike can be reached on iChat as well. 

It is a reasonable expectation to have network access while working in our partner schools, but not all districts make their printers widely available, and not all of them set up their networks to be “iPad friendly.” At times, we need to use strategies to work around the problem – plugging in our laptops to a live Ethernet jack if wireless access is an issue, forwarding a document to a school employee so that it can be printed, etc. If we find that a district or school is locking down their network so tightly that we can’t do our jobs while in their facilities, Lance Wilhelm, Heartland’s Director of Technology, will work directly with the district/school to identify reasonable solutions.