The recent snowfall serves as a good reminder that we are in the midst of winter and that the weather can turn nasty at any time. Here is a reminder about the process the Agency uses to communicate about office closings for inclement weather.
SchoolReach
SchoolReach is an online system that is able to send voice messages to staff when there is an office closure. When used, the service will call selected phone numbers in our employee contact list and will deliver a recorded message. The service will deliver the message to both live answer and answering machines. No answers (phones ringing over 40 seconds) and busies will be automatically retried twice in 15-minute intervals after the initial call.
We will contact only those staff members who are assigned to offices that close. For example, if the Newton and Indianola offices are closed, we will only call the staff members who are assigned to those offices. Staff in other offices won’t receive a call. The calls that SchoolReach makes will be generated by the Agency’s Communications Department—they will not come directly from a person at SchoolReach. We have previously asked you to update your phone contact information in the Agency’s Employee Online system. If you have provided both a home number and a cell phone number in Employee Online, we will call you at both numbers in the event of an office closing.
Website
We will post closing information on the front page of the Agency’s website (www.aea11.k12.ia.us) at the top of the Latest News section.
Cancellation Hotline
We will record closing information on a “cancellation hotline” that staff members can call into at (515) 270-0405 ext. 14041. When you call in you will hear a recorded message that says the date and which offices are closed if there are closings. If there are no closings, the message will reflect that.
Social Media
We will post closing information on the Agency’s Facebook & Twitter accounts (www.facebook.com/heartlandaea & twitter.com/HeartlandAEA).
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