Name of Project: Operations Manual
Name of Initiative: Supports to Staff
Team members:
Sarah Brown
Josh Burke
Courtney Croatt
Brenda Gustafson
Connor Hood
Steve Zimmerman
Give the gist of what your project is about including the long-term goal.
The goal of this project is to develop a comprehensive Operations Manual that will describe how to perform the routine operations and work of the Agency. We intend for this manual to be Web-based, searchable and easy to use and maintain. Many of our agency’s working procedures have previously been maintained in an informal and decentralized manner. Some procedures are not documented at all. By documenting our procedures in a centralized manual, we can improve our ability to deliver consistent service and improve our existing procedures.
What are the things that your team has been working on?
• Defining the purpose and scope of the manual.
• Identifying key areas needing formal written procedures.
• Identifying people with knowledge and expertise of specific procedures.
• Training on content development and management through use of the Content Management System (CMS).
• Developing and writing operating procedures.
What has your team accomplished?
• Interviewed key personnel and supervisors to determine content.
• Assigned team members to develop content.
• Identified subject matter experts to provide knowledge of procedures to team members.
• Interviewed some of the subject matter experts regarding procedures.
• Developed an online Table of Contents.
• Developed several operating procedures for the Operations Manual.
Why are these important to Agency’s goal of increasing student achievement?
Increasing student achievement requires effective and consistent practices and procedures. By documenting our procedures, we increase our ability to evaluate, improve and consistently execute our procedures.
What can the staff expect in the future?
• A comprehensive web-based, searchable Operations Manual.
• Opportunities to provide feedback on the Operations Manual and give suggestions for improvement.
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