Maxine's Message

Communication Matters
Communication matters more than most anything else whether in our personal lives or here at the Agency. Miscommunication, missed communication or absence of communication can cause problems while good communication can increase effectiveness and increase trust.

During challenging economic times, it’s more important than ever to provide information more often and for staff members and other stakeholders to take advantage of the many opportunities for input, participation and communication.

As we move toward the new year, it’s critical for you to be aware of the latest information in the following priority areas: budget and finance, staff allocation, media coverage of the Agency, construction and upcoming changes in the delivery of occupational and physical therapy equipment. Agency leaders will be providing regular updates in The Connection and meeting agendas and minutes will continue to be posted on the Intranet. When you have questions, send the authors of the articles your questions and recommendations and they will respond in subsequent issues of The Connection.

As a reminder, there are many ways to access information about the Agency which include, but are not limited to, The Connection; HeartBeat; minutes from all of the advisory councils, North Star meetings and Board of Directors meetings and regional and office meetings; the Web site and reports to your office or job-alike groups from your Staff Advisory Council representative.

Any staff members can provide feedback by using comment cards available in every office, e-mail, input to supervisors, Staff or Secretary Advisory Council, feedback to leaders during job shadow visits, ICN sessions when scheduled, occasional all-staff e-mails, online surveys or at office or regional meetings. It’s important for you to sign your name if you would like an answer. It can be frustrating when more information or clarification of an issue is needed or there’s no way to provide feedback. Help by providing recommendations or suggestions.

Cabinet members carefully consider all feedback and countless improvements have been made at the Agency based on recommendations and ideas from staff members. Communication has played a significant role throughout North Star. Data tells a story about the difference communication is making for improvement of services, staff satisfaction and trust and changes in infrastructure. Thanks to all staff for efforts to do their part by staying informed, giving input and participating in councils, projects and committees. It takes all of us to make a difference in improving communication.

As I finish writing this, snow continues to fall, quieting the world and slowing things down. During winter break, I wish you and your family all the best for a healthy, happy season. As always, thank you for the difference you make every day.

Maxine