Why does the Self Service notification badge remain even though I have completed the software upgrade?
If you experience this problem, contact either Marquis Jones (ext. 14618) or Mike Permann (ext. 14767) in the Internal Technology Department.
I am unable to print after performing the upgrade.
If you are unable to print following your software upgrade, the first thing to try is removing the printer by going to System Preferences > Printers & Scanners. Highlight the printer you’d like to remove and select the “minus” icon below the printers list. Once that step is completed, add the printer back through Self Service. If this doesn't resolve your issue, contact either Marquis Jones (ext. 14618) or Mike Permann (ext. 14767).
The upgrade is taking a long time. Is this normal?
The duration of the upgrade is based upon two factors: the age of your computer and the speed of your network connection. In testing, we have seen it go as fast as 30 minutes and as long as six hours. We ask that you remain patient during the process. If possible, perform the upgrade at a location with a faster wireless connection or connect your computer to the Internet via an Ethernet cable for a better connection. If a faster connection is not readily available, consider starting it before you leave the office for the day, or, if at home, starting it before you go to bed.
Additional Suggestions for a Successful Upgrade
Watch the Video
If you have not yet completed the upgrade, we highly encourage you to watch the video that accompanies the instructions, as it will give you an idea of what to expect during the upgrade process. The video is silent, as its goal is to provide a visual of the process.
Do a Time Machine Backup
Any time you perform a major upgrade on your computer, it is critical to perform a Time Machine backup prior to starting the upgrade process.
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