Later this week, you will receive an email with detailed instructions about this upgrade. We’d like everyone to complete this update by the end of April, because we know May can be a very hectic time for many of our employees as they wrap up the school year. Included in the email will be a short video -- just 2 minutes and 40 seconds -- that you will want to watch prior to doing the upgrade, so you know what to expect. You will also want to do a Time Machine backup just prior to doing the upgrade.
The time to install the new OS will depend on the model of computer you have and where you are located. With a new computer that is being updated in the Johnston REC, the process could take as little as 35 minutes. If you have an older model, and you are using your home wifi, it might take 2-3 hours, so you will want to plan accordingly. For those of you who upgraded as part of the pilot, we want to thank you for your willingness to help us test the process. If you were in the pilot group, there is no need for you to do anything more at this time other than perform minor updates, as usual.
On a related note, during the week of April 11th, Casper will automatically add the Self Service icon to your dock if it is not there already. You may notice your desktop and dock briefly disappear during this process, which is normal.
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