The telephone systems in each of Heartland’s offices need to be taken down for a system upgrade. The upgrade will be performed over spring break week to reduce the impact on our offices, staff and clients. Below is the tentative schedule for the upgrades. Each site will require 2-3 hours of down time to complete the work. Office secretaries will be kept informed as much as possible regarding specific timelines, so if you have questions please use other means of communication with them as necessary.
Carroll, Guthrie Center, Adel & Indianola offices – March 14
Newton & Knoxville offices – March 15
Ames & Johnston offices (Johnston after hours) – March 16
During the upgrades, the offices will not be able to receive new voicemail messages but will be able to check existing messages from a mobile phone or land line connection. The Johnston upgrade has been scheduled for after-hours to minimize impact on staff access to voicemail services. During the upgrade for the Johnston office on March 16, there will be no access to voicemail from any location.
We have chosen spring break week to minimize inconvenience. We hope for a very smooth upgrade and will coordinate with each office individually if there are schedule changes. If you have any questions, contact Joshua Burke, Web Manager & Telecommunications Specialist, at jburke@aea11.k12.ia.us.
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