Since we are in the thick of the winter season, here’s a friendly reminder about how the Agency will be communicating about inclement weather office closings. The Agency has changed the way it communicates about office closings for inclement weather and other emergency situations to make sure the information is communicated correctly, consistently and in a timely manner. We will no longer broadcast closings via TV and radio stations, but through the following ways:
SchoolReach
This is an online system that is able to send voice messages to staff when there is an office closure. When used, the service will call selected phone numbers in our employee contact list and will deliver a recorded message. The service will deliver the message to both live answer and answering machines. No answers (phones ringing over 40 seconds) and busies will be automatically retried twice in 15 minute intervals after the initial call.
We will contact only those staff members who are assigned to offices that close. For instance, if the Newton and Indianola offices are closed, we will make one call to the staff members assigned to both offices to let them know of the office closure. Staff in other offices won’t automatically receive a call. The calls that SchoolReach makes will be generated by the Agency’s Communication Department; they will not come directly from a person at SchoolReach.
Website
We will post closing information on the front page of the Agency’s website (www.aea11.k12.ia.us) at the top of the Latest News section.
Cancellation Hotline
We will record closing information on a “cancellation hotline” that staff members can call into at (515) 270-0405 ext. 14041. When you call in you will hear a recorded message that says the date and which offices are closed if there are closings. If there are no closings the message will reflect that.
Social Media
We will post closing information on the Agency’s Facebook & Twitter accounts at www.facebook.com/heartlandaea & twitter.com/HeartlandAEA.
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